The Hemp Shop works hard to keep despatch costs down and never makes money from the postal charges. We represent prices given to us by our despatch companies and we are always trying to reduce those costs to you, our customers. As a small business, the cost of all postage is covered by the customer, including returns.

Please always enter both your contact phone number and email address when ordering, as this will be used by the despatch companies to contact you in case of a problem with your delivery. The Hemp Shop cannot accept any responsibility for failed deliveries if either of these is omitted from your order.

All orders must be paid before we are able to despatch any goods.

Due to our courier and delivery agents requirements, please note we are not able to deliver to PO Boxes. Any orders placed with PO Box delivery addresses will be entirely at the customer’s own risk.

We are currently sending goods out within 2 working days.

The Hemp Shop does not despatch over the weekend, so orders taken over the weekend will be despatched the following Monday or Tuesday.

You will receive a despatch confirmation email once the goods have been sent, this will include your tracking number (unless you have selected a basic / untracked service).

99% of orders arrive within 14 days.

Your goods must arrive within 28 days of us receiving your order.

If your order does not arrive within 14 days of the date of despatch, please contact The Hemp Shop immediately. After 21 days we are unable to offer any compensation ourselves and you will have to pursue your own claim with the despatch provider.

If you fail to receive delivery and the item is sent back to us, we will notify you once it has arrived back at The Hemp Shop. It will then be necessary to rearrange postage which will be covered by the customer.

Please be aware that due to the charges that DPD apply to us, for all and any parcels that are returned to us, for whatever reason, we will apply a £16 fee for the unclaimed/incorrect address/refused/uncollected parcels we recieve back.

At The Hemp Shop, we send goods using the Royal Mail – up to a maximum of 2.5kg per parcel. Heavy parcels are via DPD.  Royal Mail is always the low cost option.

95% of UK orders arrive within 5 working days, 99.5% within 14 days.

All orders inside the UK have full tracking.

Royal Mail will deliver to anywhere in mainland UK with no surcharges. Northern Ireland may be subject to import duties and taxes post-brexit. Click here for the latest brexit delivery information.

Track your order here:

Royal Mail: https://www.royalmail.com/track-your-item#/

DPD: https://www.dpd.co.uk/service/

UPS: https://www.ups.com/track?loc=en_GB&requester=ST/

DHL: https://www.dhl.com/global-en/home/tracking.html

FedEx: https://www.fedex.com/en-gb/tracking.html

Please be aware that due to the charges that DPD apply to us, for all and any parcels that are returned to us, for whatever reason, we will apply a £16 fee for the unclaimed/incorrect address/refused/uncollected parcels we recieve back.

Our Next Day option from FedEx is back

Our courier of choice is FedEx – delivering orders up to a maximum of 28kg per parcel.

FedEx Next Day orders must be placed by 2.00pm to be despatched same day*, Monday – Friday. For Friday orders before 2.00pm, your package will be delivered on the next working day (usually Monday).
*cut fabrics being the only exception (see below)

Cut Fabrics Next Day orders placed before 10am will be despatched the same day, fabrics orders placed after 10am will be despatched the following day.

For example, fabric orders placed before 10am on a Monday will be despatched by the end of the day on Monday. Fabric orders placed after 10am on a Monday will be despatched on Tuesday. When you select the next day option, orders will always be expedited to the top of the queue for fabric cutting and despatched using the FedEx Next Day service.

Specific courier services and associated costs are available at checkout. If you wish to receive a prior estimate then this option is also available; add your item(s) to your eco basket and on the ‘your eco basket’ tab select ‘view eco basket’. On this page, input your postcode into the ‘estimate shipping and VAT’ section for an instant postage quote.

• Exceptions & Restrictions

FedEx have some Post Code exceptions and on those post codes, the service will always take 2 days and there will also be an excess delivery charges. Simply check with your Post Code when you are in the Basket for instant despatch prices and options.

Scottish Highlands – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Channel Islands:
Northern Ireland: BT – All
Isle of Man & Isles of Scilly: IM, TR21-25

Due to the variable cost of fuel to our despatch courier companies, all orders have, as standard, a Fuel Surcharge added to your despatch cost.

Please be aware that due to the charges that DPD apply to us, for all and any parcels that are returned to us, for whatever reason, we will apply a £16 fee for the unclaimed/incorrect address/refused/uncollected parcels we recieve back.

Please note, there may be some delays in shipping to the EU because of Brexit. Click here for the latest Brexit delivery information.

We ship across the globe. For European shipping rates, you can always see a current cost, based on the weight of your order, in YOUR ECO BASKET –  Simply enter your Country and Post Code for instant despatch prices.

Standard European despatch takes anything from 5 working days to arrive.  Our Tracked and Signed service is a day or two quicker.

The Hemp Shop cannot be held responsible for overseas national postage, any order that goes missing or lost using the non-tracked service, will be at the customers own risk.  Please note, any order that is sent on a non-tracked service, that is paid using PayPal, will have no payment protection if it fails to arrive. We always recommend using the Tracked international service to cover all & any eventualities.

Each country applies their own import duties, tariffs and customs regulations. The Hemp Shop cannot be held responsible for any delays or reverse despatch charges which may be incurred if parcels are refused or returned.

All orders have a Fuel Surcharge added, this is already included in your despatch cost.

Due to constant fluctuations in international couriered dispatch prices, The Hemp Shop reserves the right to change or cancel your order due to price rises.

Track your order here:

Royal Mail: https://www.royalmail.com/track-your-item#/

DPD: https://www.dpd.co.uk/service/

UPS: https://www.ups.com/track?loc=en_GB&requester=ST/

DHL: https://www.dhl.com/global-en/home/tracking.html

FedEx: https://www.fedex.com/en-gb/tracking.html

We ship across the globe. For International shipping rates, you can always see a current cost, based on the weight of your order, in YOUR ECO BASKET –   Simply enter your Country and Post Code for instant despatch prices.

Rest Of World despatch takes anything from 7 working days upwards to arrive, the further the country is from the UK, the longer the journey time. Our Tracked and Signed service is a day or two quicker.

The Hemp Shop cannot be held responsible for overseas national postage: any order that goes missing or lost using the non-tracked service, will be at the customers own risk.   Please note, any order that is sent on a non-tracked service, that is paid using PayPal, will have no payment protection if it fails to arrive. We always recommend using the tracked international service to cover all & any eventualities.

As with all international orders outside the EU, each country applies their own import duties, tariffs and customs regulations. The Hemp Shop cannot be held responsible for any delays or reverse despatch charges which may be incurred if parcels are refused or returned.

All orders have a Fuel Surcharge added, this is already included in your despatch cost.

Due to constant fluctuations in international couriered dispatch prices, The Hemp Shop reserves the right to change or cancel your order due to price rises.

Track your order here:

Royal Mail: https://www.royalmail.com/track-your-item#/

DPD: https://www.dpd.co.uk/service/

UPS: https://www.ups.com/track?loc=en_GB&requester=ST/

DHL: https://www.dhl.com/global-en/home/tracking.html

FedEx: https://www.fedex.com/en-gb/tracking.html

We offer free standard UK delivery on orders over £50*

*How it works:

The standard delivery rate of £3.50 will be deducted from your order. For heavy items (over 2kg) there will be an excess surcharge on top of the standard £3.50 delivery. For example, our heavy item rate is £4.95, you will receive £3.50 off that price leaving a total of £1.45 delivery charge. Our super heavy delivery rate (over 15kg) is £6.45, we cover the standard £3.50, so you will only be charged £2.95.

You’re always getting free standard delivery on your UK order over £50, but may be charged a small extra fee if your item is in the heavy, or super heavy category.

Note: Remote surcharges will still apply.

Next Day Delivery

Our “Free Standard Delivery Over £50” offer also extends to next day services. When you spend over £50 on our website, we deduct £3.50 from the next day shipping charges if you choose that service. The “Next Day Delivery” price displayed at checkout is the reduced price.